AltirasPay
HEAVY EQUIPMENT & INDUSTRIAL MACHINERY

Chargeback management for heavy equipment businesses

A dispute is usually an evidence problem rather than a fraud problem. The merchants who win them are the ones who already had the paperwork before the dispute arrived.

Where disputes come from here

In heavy equipment & industrial machinery, disputes cluster around a few specific moments. Knowing which one you are exposed to is most of the fix.

Big sales and small invoices share one rate

Price the three streams separately

Rental billing is manual every month

Structure recurring billing

Technicians cannot take payment in the field

Tie payment to the work order

Used equipment gets disputed on condition

Store the delivery evidence

What the networks are watching

Card networks monitor dispute and fraud rates at the merchant level and combine them rather than treating them separately. Crossing a threshold brings fees, mandatory remediation, reserve changes or closure — and responsibility sits with the merchant and the acquirer together, which is why a processor asks how you handle disputes before approving you.

Card testing is monitored in its own right, and a merchant can be caught by it without having done anything wrong.

How monitoring programs work

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