AltirasPay
JEWELRY, DIAMONDS & PRECIOUS METALS

Chargeback management for jewelry and precious metals businesses

A dispute is usually an evidence problem rather than a fraud problem. The merchants who win them are the ones who already had the paperwork before the dispute arrived.

Where disputes come from here

In jewelry, diamonds & precious metals, disputes cluster around a few specific moments. Knowing which one you are exposed to is most of the fix.

Card fees eat the whole bullion margin

Choose the rail per product

Friendly fraud and the goods never come back

Layer the fraud controls

Large orders need a human in the loop

Set review thresholds

AML paperwork sits outside operations

Connect it to the transaction

What the networks are watching

Card networks monitor dispute and fraud rates at the merchant level and combine them rather than treating them separately. Crossing a threshold brings fees, mandatory remediation, reserve changes or closure — and responsibility sits with the merchant and the acquirer together, which is why a processor asks how you handle disputes before approving you.

Card testing is monitored in its own right, and a merchant can be caught by it without having done anything wrong.

How monitoring programs work

More on jewelry, diamonds & precious metals