These rules govern employees, contractors, agents and referral partners alike.
Identification
·Anyone contacting you on our behalf will identify themselves by name and say they are contacting you on behalf of AltirasPay.
·They will tell you where your information came from if you ask.
Consent and opt-out
·Text messages are sent only where you have opted in. Reply STOP to any message to stop them; HELP for assistance.
·You can unsubscribe from promotional email using the link in any such email.
·Stopping marketing contact does not withdraw an application or stop the messages needed to service one — tell us if you want that too.
·An opt-out is honoured across the business, not only for the person you told.
Recording
·Calls may be recorded or transcribed for quality, training and evidence. Where recording requires notice or consent, it will be given at the start of the call.
Records
·We retain records of calls, messages, scripts, consent and who contacted you, for the periods applicable law requires.
·That record protects you as much as us: it is what settles a disagreement about what was said.
